The customers revocation right is valid for 14-days.
You are allowed to cancel this contract within 14-days without providing any reasons.
The 14-days revocation period is starting at the day you or a person you named have received the goods.
To execute your revocation right you have to inform us (Tobias Hornung, Werner-Hartmann-Straße 1, 01099 Dresden, firstname.lastname@example.org, phone: 01733644236) about your decision to cancel this contact using a clear explanation (e.g. a letter or an e-mail). You may use the attached disclaimer form but it is not mandatory.
In case you want to execute your revocation right it is enough to send us the information before the expiration of the revocation period to adhere this period.
Consequences of using the revocation right
If you cancel your contract we have to refund your payments including shipping costs (excluding the additional costs when using a non-standard shipping method at higher costs) immediately and not later than within 14-days from the day we received your information about cancellation of the contract. For the refund we are using the same payment method used for the original transaction unless you explicitly agreed on something different. For you the refund is free of charge in any case. We are allowed to reject the refund until you have returned the products to us or until you provided a proof of sending back the goods depending on what’s the prior point of time.
You have to return the goods within 14-days from the day you informed us about the cancellation of the contract. The deadline is adhered in case you send the goods before the expiration date of 14-days. You bear the costs for the reshipment of the goods. You are only going to be charged for a loss in value of the goods in case it can be traced back to your inappropriate treatment of the products while checking the quality, the properties or the functionality.
- The right of revocation does not affect the following contracts:
- Contracts for the delivery of goods that are not prefabricated and where the fabrication needs an individual variety or determination of the customer.
- Contracts for the delivery of goods that customized for individual needs of the customer.
- Contacts for the delivery of sound or video recordings or computer software in a sealed package where the sealing has been broken or removed entirely.